Warranties

Our Strong Warranty Protects Your Investment

At CPD, we stand behind our work and have never walked away from an issue. As a result, we are proud to say we have not had an unsatisfied customer. We make every reasonable effort to complete each project on time, on budget, and to industry quality standards. Furthermore, we develop, train and coach our field technicians on quality, customer service, safety, craftsmanship, and professionalism to ensure a pleasant experience for your project.

Hassle Free Warranty Claims

Can any commercial or residential painting company truthfully say they’ve never experienced a warranty claim? Of course not—and certainly not a company that has been around for over 45 years! That’s why there’s an old saying, “It’s not if an issue is going to come up, but when.” What sets our company apart is how we take care of our customers when there is an issue.

It’s really quite simple. If there’s a problem with our work, we fix it.

  1. We review the documentation for your project to verify that our company performed the work and that payment has been made in full.
  2. Our team develops a plan and determines how to quickly and effectively remedy the problem.
  3. We restore the area fully to meet industry standards.

 

What’s Covered under Our Warranty?

The full extent of the warranty depends on what type of work and materials are used. Please see your contract for details. In general, CPD warrants against product failure (such as peeling, blistering, or chipping) as a result of improper surface preparation or application.

We work very closely with our suppliers to specify the materials for each application. We perform testing prior to doing the work to verify that materials, preparation, and application methods will yield the proper result. If the manufacturer’s product fails to perform as intended, we handle the warranty claim with the manufacturer on your behalf. To protect your investment over the long term, we add our 3 year labor warranty on top of the manufacturer’s product warranty. Warranty restoration for surfaces includes the cost of labor and materials. As with any painting industry warranty, ours does not cover: normal wear and tear, abnormal care, abnormal use, or misuse. Do you have any questions or concerns about work we have performed at your home or facility?

Please call us at 888-383-1115 or click support .

At CPD, what we really cover is you!

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